CREATING VALUE

Grievance and Feedback Channel

Bienvenidos a este nuevo espacio de diálogo participativo de tgs

Welcome to a new space for open dialogue with tgs.
Welcome to a new space for open dialogue with tgs.

We created this platform with a clear purpose: to establish a direct, transparent and accessible communication channel with our communities and stakeholders.

Hemos creado esta plataforma con un objetivo claro: abrir una vía de comunicación directa, transparente y cercana con toda nuestra comunidad y partes interesadas.

Management and Confidentiality

Your privacy and the confidentiality of the information you provide are fully protected from the moment you contact us.

Clear and Accountable Process

Every submission follows a formal process of registration, assessment, classification and resolution, managed by our technical and community relations teams.

Follow-Up and Response

We monitor each submission throughout the process and provide updates on its status and resolution through the contact information provided.

COMPLAINTS, GRIEVANCES AND CONCERNS

We want to hear from you

We value your feedback and are committed to addressing any questions or concerns related to our activities and initiatives.

ETHICS HOTLINE

Reporting misconduct and
Code of Ethics

This channel does not replace the tgs Ethics Hotline. Reports involving fraud, corruption, conflicts of interest or violations of our Code of Conduct must be submitted through the tgs Ethics Hotline.

FREQUENTLY ASKED QUESTIONS

Who can use this channel?

Any individual or group who believes they may be affected by the company's activities or has a concern related to its operations.

What happens after I submit a concern?

Your submission is received, registered and forwarded to the appropriate department for assessment and follow-up.

How can I check the status of my case?

If you provide your contact information, you will be able to receive updates on the progress and resolution of your submission.

Will the information I share remain confidential?

Yes. All submissions are handled confidentially, and individuals who raise concerns in good faith are protected against retaliation.